ABSTRACT
Nowadays, logistics industry has become a critical component in the commercial link, and it is very important on how to find the optimal performance in sea-trade. Besides, modern logistics industry has brought many additional values in order to increase the value of transportation services such as electronic tracking, warehousing, and resources distribution and 90% of global trade in Malaysia is done through marine transport. As the marine logistics industry grows globally, the need for talents and manpower to support the industry, especially in port operations also grow. Delivering a flawless service becomes a source of competitive advantage for the logistics industry. To do that, a good development of capability of professionals in terms of manpower and expertise is needed. Moreover, with the current situation of pandemic COVID-19, a capable professional in port operations are highly needed in order to revive the industry after being affected as well as ensuring its future growth and sustainability. This development of capability includes many criteria which reflected the capability and competency of personnel might have changed over time and so its performance evaluation, especially before and after the pandemic. Thus, a good business performance measurement system is a very powerful tool to excite and monitor personnel of a company. It is rare to find a well-designed system even though there is a lot of interests and studies in creating performance measurement model. In this study, a systematic approach for multicriteria decision-making (MCDM) tool, the analytical hierarchy process (AHP) is adapted in determining the criteria for evaluating the performance of port logistics personnel. Performance criteria from the literature and expert opinions were utilized prior to the development of the performance evaluation model. A tri-level hierarchical structure of criteria, with three (3) criteria at the first level, six (6) sub-elements at the second levels and 19 sub-elements in the third levels (with 3 for each sub-element of the second level) is adapted in the study. The result shows that among the sub-elements at second level, Team Cooperation is the most considered criteria when evaluating the performance of a personnel in port logistics for both countries Malaysia and Indonesia where the sub-elements that scored the highest are 0.31 for Cooperation Spirit in Malaysia and 0.27 for Sharing Knowledge in Indonesia. Both elements are from second level of sub-elements of Team Cooperation. 4 more criteria are having very minimal weightage. The concern of the AHP is to obtain consistent judgement from the expert that somehow will affect the results and vary accordingly. © IEOM Society International.